Privacy Policy
Last Updated: May 15, 2026
This Privacy Policy explains how Influnex, operated by Luneox Private Limited ("Company", "Influnex", "we", "our", or "us"), collects, uses, stores, processes, and protects your personal information when you access or use our website, applications, software, AI systems, APIs, automation tools, and related services (collectively, the "Services").
By accessing or using Influnex, you consent to the practices described in this Privacy Policy.
1. Company Information
Legal Entity: Luneox Private Limited
Registered Address: SY 6 B P Raju Marg White Fields, Kothaguda K.V. Rangareddy, Serilingampally Hyderabad - 500084 Telangana, India
Support Email: support@luneox.com
2. Scope of This Policy
This Privacy Policy applies to:
- The Influnex website
- SaaS platform and dashboard
- AI and automation systems
- APIs and integrations
- Enterprise services
- Marketing and analytics tools
- Customer support interactions
This Policy does not apply to third-party websites, platforms, or services that may integrate with Influnex.
3. Information We Collect
3.1 Information You Provide
We may collect information that you voluntarily provide, including:
- Name
- Email address
- Phone number
- Company information
- Billing information
- Account credentials
- Uploaded images and videos
- Logos and brand assets
- Campaign content
- Social media account connections
- Support requests
- Feedback and communications
3.2 Automatically Collected Information
We may automatically collect:
- Device information
- Browser type
- IP address
- Usage activity
- Session data
- Analytics data
- Cookies and tracking information
- Log files
- Platform interaction data
- Performance metrics
3.3 Third-Party Platform Data
When you connect third-party accounts, we may access:
- Social media profile information
- Account tokens and authentication data
- Platform analytics
- Audience insights
- Publishing permissions
- Performance metrics
- Media assets
Access depends on permissions granted by you and supported by the respective platform.
4. How We Use Information
We may use collected information to:
- Provide and operate the Services
- Generate AI-powered content
- Schedule and publish content
- Improve automation workflows
- Personalize user experiences
- Process payments and subscriptions
- Analyze trends and performance
- Provide customer support
- Monitor platform security
- Detect fraud or abuse
- Comply with legal obligations
- Improve AI systems and product functionality
- Communicate updates, alerts, and notices
5. AI and Automated Processing
Influnex uses artificial intelligence, machine learning, autonomous systems, and automated processing technologies.
Your uploaded content and platform data may be processed by AI systems to:
- Generate text, image, and video content
- Optimize publishing workflows
- Analyze engagement trends
- Improve recommendations
- Personalize automation strategies
- Enhance system performance
AI-generated outputs may not always be accurate, unique, or error-free.
Users are responsible for reviewing content before publishing or use.
6. Legal Basis for Processing
Depending on applicable laws, we process data based on:
- Your consent
- Contractual necessity
- Legitimate business interests
- Compliance with legal obligations
- Fraud prevention and security purposes
7. Cookies and Tracking Technologies
Influnex may use:
- Cookies
- Pixels
- Analytics tools
- Session tracking technologies
- Device identifiers
These technologies help us:
- Improve platform functionality
- Analyze user behavior
- Remember preferences
- Secure user accounts
- Measure marketing performance
You may control cookies through browser settings, though disabling certain cookies may affect platform functionality.
8. Sharing of Information
We may share information with:
- Cloud infrastructure providers
- Payment processors
- Analytics providers
- AI infrastructure providers
- Third-party integrations
- Customer support providers
- Legal or regulatory authorities where required
- Professional advisors and auditors
We do not sell personal information to third parties.
9. Third-Party Services
Influnex may integrate with third-party platforms and services including:
- X (Twitter)
- Threads
- YouTube
- TikTok
- Medium
- Google services
- Payment gateways
- Cloud infrastructure providers
Your use of such services remains subject to their respective privacy policies and terms.
Influnex is not responsible for third-party privacy practices.
10. Data Storage and International Transfers
Data may be stored or processed:
- On servers located in India
- Through global cloud infrastructure providers
- By third-party processors outside India where necessary
By using the Services, you consent to such transfers and processing.
Influnex implements commercially reasonable safeguards to protect transferred data.
11. Data Security
We implement commercially reasonable technical, administrative, and organizational security measures designed to protect information from:
- Unauthorized access
- Misuse
- Loss
- Disclosure
- Alteration
- Destruction
However, no internet-based service or storage system can be guaranteed completely secure.
Users are responsible for maintaining the confidentiality of their credentials.
12. Data Retention
We retain information for as long as necessary to:
- Provide Services
- Fulfill contractual obligations
- Comply with legal requirements
- Resolve disputes
- Enforce agreements
- Improve platform functionality
We may delete or anonymize information when no longer required.
13. User Rights
Subject to applicable law, users may have rights to:
- Access personal information
- Correct inaccurate information
- Request deletion of data
- Withdraw consent
- Object to processing
- Request data portability
- Restrict processing
Requests may be submitted to support@luneox.com.
Influnex may require identity verification before processing requests.
14. Account Deletion
Users may request account deletion by contacting support.
Upon deletion:
- Access may be revoked
- Certain information may be retained where legally required
- Backup or archived copies may persist temporarily
- Data associated with ongoing legal obligations may be retained
Generated outputs and analytics may not always be recoverable after deletion.
15. Children's Privacy
Influnex is intended only for users who are at least 18 years old.
We do not knowingly collect information from minors.
If we become aware that information from a minor has been collected, we may delete such information.
16. Marketing Communications
We may send:
- Product updates
- Feature announcements
- Promotional communications
- Newsletters
- Security alerts
- Transactional communications
You may opt out of non-essential marketing communications at any time.
Service-related communications may still be sent where necessary.
17. Enterprise Customers
Enterprise customers may operate under separate agreements with additional privacy, compliance, or security obligations.
Where enterprise agreements conflict with this Policy, the enterprise agreement shall prevail for the applicable customer.
18. Compliance With Indian Laws
Influnex aims to comply with applicable Indian laws and regulations, including:
- Information Technology Act, 2000
- Applicable intermediary and cybersecurity rules
- Digital Personal Data Protection Act, where applicable
Users are responsible for ensuring lawful use of uploaded content and connected platforms.
19. Changes to This Privacy Policy
Influnex reserves the right to modify this Privacy Policy at any time.
Updated versions become effective upon publication.
Continued use of the Services after updates constitutes acceptance of revised terms.
20. Contact Information
For privacy, legal, or compliance-related inquiries:
Luneox Private Limited SY 6 B P Raju Marg White Fields, Kothaguda K.V. Rangareddy, Serilingampally Hyderabad - 500084 Telangana, India
Email: support@luneox.com
By using Influnex, you acknowledge that you have read and understood this Privacy Policy.